Job Description
Launch your career with Jacksonville Community Services! We're seeking passionate Entry-Level Customer Service Specialists to join our dynamic team. This role offers comprehensive training, growth opportunities, and the chance to make a real impact in our local community. Perfect for recent graduates or career changers, you'll develop valuable skills in communication, problem-solving, and client relations while working in a supportive, inclusive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities for process improvements and contribute innovative ideas
- Represent our brand values in all customer interactions
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-centric mindset
- Basic computer proficiency and familiarity with office software
- Ability to work collaboratively in a fast-paced team environment
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening