Job Description
Join Memphis Community Solutions as a Customer Service Representative and become the heart of our local operations! We're seeking passionate individuals to deliver exceptional experiences to Memphis residents while building meaningful relationships in your community. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career right here in the Bluff City.
Why Memphis? Experience Southern hospitality at its finest while contributing to local initiatives that strengthen our neighborhoods. Our Memphis headquarters offers a vibrant work culture with regular team-building events at local landmarks like Beale Street and the Mississippi Riverfront.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with Memphis-specific knowledge
- Resolve service issues efficiently while maintaining a 95% customer satisfaction rate
- Update customer records in our CRM system with precise Memphis regional data
- Collaborate with local teams to address community-specific service challenges
- Participate in quarterly Memphis outreach events to strengthen community ties
- Train new hires on Memphis market nuances and local service protocols
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software and Microsoft Office Suite
- Strong communication skills with Southern dialect awareness
- Ability to work flexible shifts including weekends at Memphis locations
- Valid Tennessee driver's license for occasional field visits
- Experience with multilingual support (Spanish beneficial for Memphis demographics)