Job Description
Join our dynamic team in Cleveland! We're hiring immediately for motivated Customer Service Representatives to deliver exceptional client experiences. Walk-in interviews available Monday-Friday from 9 AM to 4 PM at our downtown headquarters. No appointments needed – bring your resume and passion for helping others!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders and troubleshoot technical issues
- Maintain accurate client records in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure