Job Description
Join our dynamic team at TechSolutions Inc. in sunny San Jose! We're hiring passionate Customer Service Representatives for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Walk-in interviews are held daily – no appointment needed! Take the first step toward your dream career today.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality