Job Description
Join our dynamic team in Washington DC with an immediate opening for a Customer Service Representative. We're seeking energetic professionals to deliver exceptional support to our diverse client base. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of the nation's capital. Start your career journey today with a company that values growth and innovation.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex customer escalations
- Contribute to process improvement initiatives to enhance service quality
- Meet daily performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States