Job Description
Join our dynamic team in Jacksonville, FL and launch your career immediately! Global Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for rapid onboarding. Start earning from day one while developing valuable skills in communication and problem-solving. Apply now and become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Document interactions using CRM systems (Salesforce experience preferred)
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Must pass background check and drug screening