Job Description
Join TechFlow Solutions as a Part-Time Customer Service Specialist in Columbus, OH! We're seeking energetic professionals to deliver exceptional support to our growing client base. This role offers flexible hours (20-25 hrs/week), competitive pay, and opportunities for growth in a dynamic tech environment. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern workplace with collaborative teams and ongoing training.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Proactively identify opportunities to enhance customer satisfaction
- Participate in weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently and in team environments
- Flexible availability including evenings and weekends
- Basic technical troubleshooting knowledge