Job Description
Join our dynamic team in the heart of New York City! We're seeking energetic Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of the world's most exciting cities. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service disruptions efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to our Manhattan location