Job Description
Join MetroCare Solutions as a Customer Service Representative and become an integral part of our award-winning local team! We're seeking passionate individuals to deliver exceptional support to our Columbus community. Enjoy competitive benefits, flexible scheduling, and opportunities for growth in a dynamic environment. Apply today and start making a difference in your neighborhood!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet monthly performance metrics for call quality and resolution rates
- Participate in ongoing training to refine communication skills
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a local business setting
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Valid driver's license for occasional local travel