Job Description
Join our dynamic team at TechSolutions Inc. in Seattle! We're hosting walk-in interviews for motivated Customer Service Representatives. No appointment needed—just bring your resume and enthusiasm. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown work environment. Perfect for candidates with 1+ years of experience in customer support or retail. Act now—positions fill quickly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics for resolution times
- Identify upsell opportunities to enhance customer value
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service, retail, or call-center experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict-resolution abilities
- Ability to multitask in fast-paced environments
- Available for flexible shifts including weekends
- Must pass background check and drug screening