Job Description
Join our dynamic team at Memphis Solutions Group as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences through multiple channels. This is your opportunity to grow professionally in a supportive environment with immediate openings and walk-in interviews available.
Why Memphis Solutions Group?
- Competitive hourly pay plus performance incentives
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement paths
- Modern downtown Memphis workspace
- Flexible scheduling options
Walk-in Interviews: Monday-Friday, 9AM-4PM at our Commerce Street location. No appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Process orders, applications, and account modifications accurately
- Document all customer interactions in CRM system with meticulous attention to detail
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics (CSAT, resolution time, first-contact resolution)
- Identify upsell opportunities and cross-reference product solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment with competing priorities
- Available to work flexible shifts including evenings/weekends as needed
- Positive attitude with commitment to continuous improvement