Job Description
Join our dynamic team at Houston Metro Careers and kickstart your career today! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences in our fast-paced environment. Walk-in interviews are held daily from 9 AM to 4 PM at our Houston headquarters. No appointments needed—bring your resume and passion for helping others!
Why Work With Us? Competitive pay, comprehensive benefits, and a supportive culture focused on growth. We value local talent and offer flexible scheduling to accommodate your lifestyle.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries and complaints efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation for daily shifts