Job Description
Join our award-winning team in the heart of New Orleans! We're seeking passionate Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Start immediately and make an impact in our growing organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Spanish fluency a plus
- Positive attitude with customer-first mindset