Job Description
Join Express Staffing Solutions and start earning immediately with our weekly pay schedule! We're seeking energetic Customer Service Representatives to support our diverse client base in Miami. Enjoy flexible hours, competitive pay, and a dynamic work environment where your contributions are valued from day one. Perfect for students, career changers, or anyone seeking supplemental income with no experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer information in CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution time
- Document all interactions according to company protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with MS Office Suite
- Ability to work in a fast-paced environment
- Reliable transportation to our Miami location
- Pass background check and drug screening
- Flexible schedule availability including weekends
- Positive attitude and problem-solving mindset