Job Description
Join our award-winning team at Memphis Community Services and become the heart of our customer operations! We're seeking passionate individuals to deliver exceptional service across our growing Memphis locations. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive environment. Apply today and start making an immediate impact in your local community!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with cross-functional teams to improve service processes
- Support new customer onboarding and account management
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or retail experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Valid Tennessee driver's license (for occasional site visits)