Job Description
Join Our Team Today!
Horizon Digital Solutions is currently hiring a Part-Time Customer Support Specialist to provide exceptional service to our clients in Miami, Florida. If you are looking for a flexible job that offers immediate start opportunities and a supportive work environment, this is the perfect role for you. We value communication, technical aptitude, and a positive attitude.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly rate ($18 - $22/hr).
- Opportunity for growth within the company.
- Modern, remote-friendly work culture.
Responsibilities
- Provide top-tier technical support and troubleshooting via email, chat, and phone.
- Assist customers with account setup, billing inquiries, and software navigation.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Identify recurring technical issues and provide feedback to the product development team.
- Collaborate with senior support staff to resolve complex escalated tickets.
- Ensure a high level of customer satisfaction through timely and empathetic responses.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred but not required.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication skills.
- Basic proficiency with computers, browsers, and operating systems.
- Must be available to start immediately.