Job Description
Join our dynamic team at Premier Solutions Group as a Customer Service Representative! We're offering immediate walk-in interviews for motivated individuals passionate about delivering exceptional client experiences. This full-time role includes competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. No appointments needed – just bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including call quality and resolution times
- Identify upsell opportunities for existing products/services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible shifts including weekends
- Local Jacksonville candidates strongly preferred