Job Description
Join GlobalConnect Solutions for an exciting full-time opportunity in Milwaukee! We're hiring immediately for Customer Service Representatives and hosting walk-in interviews at our downtown office. No appointment needed – just bring your enthusiasm and resume! This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic team environment.
Why Join Us?
- Competitive salary range with performance bonuses
- Full benefits package including health insurance and 401(k)
- Modern downtown Milwaukee workspace with flexible hours
- Clear career advancement path into team leadership
Interview Details: Walk-ins accepted Monday-Friday 9AM-4PM at 501 E Wisconsin Ave. Bring valid ID and work authorization documents.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, payments, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex customer needs
- Document all interactions in CRM systems with precision and detail
- Continuously update product knowledge to provide accurate information
- Meet/exceed performance metrics including resolution time and CSAT
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced digital settings
- Strong attention to detail and accuracy in documentation
- Positive attitude with resilience under pressure