Job Description
Join our dynamic team as a Customer Service Representative in Jacksonville and make an immediate impact! We're seeking passionate individuals to deliver exceptional client experiences while thriving in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth. Perfect for those ready to start their career journey without delay!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and response time targets
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM tools (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-pressure situations with composure
- Strong problem-solving aptitude and attention to detail
- Available for flexible scheduling including weekends if needed