Job Description
Exciting opportunity in Nashville! LocalCare Solutions is immediately hiring for Customer Service Representatives with walk-in interviews available. Join our dynamic team serving Tennessee communities and build a rewarding career with competitive benefits.
We're seeking passionate individuals who thrive in fast-paced environments. No experience necessary - we provide comprehensive training! Enjoy flexible scheduling, career advancement opportunities, and a supportive workplace culture.
Why Apply Today?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits after 60 days
- Paid time off and holiday pay
- Free parking and downtown location
- Opportunities for promotion to team lead
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person
- Resolve billing and account issues with empathy and efficiency
- Process service requests and schedule appointments
- Document interactions in CRM system with 99% accuracy
- Collaborate with support team to resolve complex cases
- Meet/exceed monthly performance metrics
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Proficiency with Microsoft Office and CRM software
- Positive attitude and team-player mentality
- Reliable transportation to downtown Nashville location