Job Description
Join our dynamic team at NexaConnect Solutions, where innovation meets community impact! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our Bay Area clients. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve billing issues using our CRM platform
- Collaborate with cross-functional teams to improve service workflows
- Document interactions and maintain accurate customer records
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to community outreach initiatives during local events
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM systems
- Strong problem-solving and conflict resolution abilities
- Fluency in English; bilingual Spanish a plus
- Availability for evening/weekend shifts (20-25 hours/week)
- Valid California driver's license for local travel