Job Description
Join our award-winning team in Columbus! We're hiring immediately for motivated Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture. Walk-in interviews welcome—no appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and documentation
- Collaborate with cross-functional teams to improve service quality
- Maintain accurate customer records and transaction logs
- Identify opportunities for upselling and process improvements
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality