Job Description
Are you passionate about delivering exceptional service and thrive in a dynamic environment? Apex Logistics & Services is seeking a dedicated Part-Time Customer Experience Specialist to join our growing team in Fresno, California.
We believe in fostering a culture of excellence, innovation, and community. As a key member of our front-line team, you will play a vital role in ensuring our clients receive top-tier support while contributing to a modern, high-conversion work environment.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Flexible scheduling to accommodate your lifestyle.
- Comprehensive training and career advancement opportunities.
- A modern, collaborative office space in the heart of Fresno.
Responsibilities
- Greet and assist customers with a friendly, professional demeanor, resolving inquiries efficiently.
- Process transactions and maintain accurate records of customer interactions using our CRM software.
- Collaborate with cross-functional teams to improve service delivery and operational workflows.
- Manage inventory and assist in the organization of the sales floor or service area.
- Handle customer feedback constructively and escalate complex issues to management.
- Maintain a clean, organized, and safe work environment that reflects our premium brand standards.
Qualifications
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in customer service, retail, or hospitality (1-2 years preferred).
- Strong verbal communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced setting.
- Basic computer proficiency and familiarity with point-of-sale (POS) systems.
- A valid driver's license and reliable transportation are required.