Job Description
Apex Solutions Group is currently seeking a dedicated and customer-focused Customer Service Representative to join our team in Charlotte, North Carolina. We are offering an immediate start for qualified candidates looking for long-term stability and growth. If you have excellent communication skills and a passion for helping others, we want to hear from you.
As a key member of our support team, you will play a vital role in ensuring our clients receive the highest level of service. We provide a dynamic work environment with opportunities for advancement and competitive benefits.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues in a timely manner, ensuring high satisfaction scores.
- Process orders, returns, and exchanges accurately within our CRM system.
- Maintain detailed and up-to-date customer records in the database.
- Collaborate with the sales and logistics teams to ensure smooth operations.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and work in a fast-paced, high-volume environment.
- Must be available to work flexible hours, including evenings and weekends as needed.