Job Description
Welcome to Horizon Retail Group, where we are dedicated to delivering exceptional shopping experiences. We are currently seeking a passionate and detail-oriented Customer Service Representative to join our vibrant team in downtown Chicago. In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
• Competitive hourly wage with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Employee discounts and a supportive work environment.
• Opportunities for career advancement within the company.
If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls and emails regarding orders, returns, and account inquiries.
- Resolve customer issues efficiently while maintaining a positive and empathetic tone.
- Process refunds, exchanges, and returns in accordance with company policy.
- Update customer information accurately in the CRM database.
- Collaborate with the sales and logistics teams to ensure timely delivery and satisfaction.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 1 year of experience in customer service or retail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to multitask and remain calm under pressure during peak hours.