Job Description
Are you a motivated individual looking for an exciting career opportunity in the heart of New York City? NYC Connect Solutions is currently seeking talented Customer Service Representatives to join our rapidly growing team. We offer immediate start dates for candidates who are ready to hit the ground running and make an impact.
As a leading provider in the industry, we pride ourselves on delivering exceptional support to our clients. We are looking for team members who are eager to learn, possess a positive attitude, and are ready to thrive in a fast-paced environment. Whether you are an experienced professional or just starting your career, we provide comprehensive training to ensure your success.
Why Join Us?
- Competitive hourly rate ($18 - $22/hr)
- Immediate start available
- Comprehensive paid training program
- Health, dental, and vision insurance
- Opportunities for advancement and career growth
Don't miss this chance to launch your career in New York. Apply today and secure your spot with us!
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying problems and implementing effective solutions.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and up-to-date customer records in our CRM database.
- Collaborate with the sales and support team to ensure a seamless customer experience.
- Meet daily and weekly performance metrics and quality standards.
- Stay updated on company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required; Associate’s or Bachelor’s degree is a plus.
- Previous customer service experience is preferred but not required for entry-level candidates.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency in basic computer operations and familiarity with CRM software is an advantage.
- Ability to work independently as well as part of a collaborative team environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and computer (for remote/hybrid roles).