Job Description
MetroLink Services is seeking motivated individuals to join our dynamic team in the Washington D.C. metro area. We are currently hiring for Entry Level Customer Service Representative positions. This is an excellent opportunity for local candidates looking to start a rewarding career in a stable, growing industry.
We pride ourselves on delivering top-tier service to our community across Virginia and DC. As a local business, we value integrity, hard work, and dedication. We offer a comprehensive training program and a clear path for advancement.
Responsibilities
- Greet and assist customers with a professional and friendly attitude.
- Handle inbound and outbound customer inquiries via phone, email, and in-person.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately using our POS systems.
- Maintain accurate records of customer interactions and account details.
- Collaborate with the sales team to identify and meet local market needs.
- Uphold company policies and procedures during every customer interaction.
Qualifications
- High School Diploma or GED required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Basic computer literacy and typing speed (30+ WPM).
- Must be reliable, punctual, and willing to learn.
- No prior experience necessary; on-the-job training provided.
- Valid driver’s license and access to reliable transportation preferred.