Job Description
Immediate Hire Opportunity in Fort Worth, TX! Join our award-winning team as a Customer Service Specialist and make an immediate impact. We're seeking passionate professionals to deliver exceptional experiences while supporting our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Apply today and start your career transformation tomorrow!
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries within 24 hours using CRM systems
- Collaborate with cross-functional teams to address complex issues
- Maintain 95% customer satisfaction score through active listening
- Document interactions accurately in Salesforce and Zendesk platforms
- Identify upsell opportunities during client interactions
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience in B2B environment
- Proficiency with CRM tools (Salesforce/ZenDesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Spanish fluency highly desirable