Job Description
Join our dynamic team at Jacksonville Tech Solutions as a Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences in a fast-paced environment. With immediate openings available, this is your chance to launch your career with a forward-thinking company that values growth and innovation. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that rewards excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with customer-first mindset