Job Description
Start your career TODAY with Urban Solutions Inc.! We're urgently hiring Customer Service Representatives for our Boston and New York offices. Perfect for motivated individuals ready to join a dynamic team immediately. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of bustling metropolitan areas.
Join our award-winning team and become the voice of our valued clients. No experience necessary – we provide full training! Apply now to secure your spot in this high-demand role.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet daily performance metrics including call volume and resolution targets
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant training
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional weekends or holidays