Job Description
Join our dynamic team in sunny San Diego! We're seeking a passionate Customer Service Representative to deliver exceptional experiences to our clients. This immediate hire opportunity offers competitive compensation, growth potential, and a vibrant work environment. If you're ready to make an impact and thrive in a fast-paced setting, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with sales and support teams to ensure seamless service
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvements for customer experience
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Strong verbal/written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent
- Positive attitude and team-player mindset
- Basic knowledge of MS Office Suite