Job Description
We are seeking a dedicated and friendly Part-Time Customer Service Associate to join our growing team in Memphis, TN. At Memphis Support Solutions, we pride ourselves on delivering exceptional local service while fostering a flexible work environment that fits your lifestyle. If you are looking for a rewarding opportunity to connect with your community and grow your career, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Work the hours that fit your life.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on experience.
- Growth Opportunities: Clear pathways for professional development within our organization.
- Local Community Impact: Make a tangible difference in the lives of local residents.
Apply today to become part of a team that values integrity, teamwork, and customer satisfaction.
Responsibilities
- Interact with customers via phone, email, and in-person to resolve inquiries and provide accurate information.
- Process customer transactions, including payments and account updates, with precision and speed.
- Address and resolve customer complaints and escalations professionally and efficiently.
- Maintain up-to-date knowledge of company products, services, and policies to provide superior support.
- Document customer interactions and feedback in the CRM system for future reference.
- Collaborate with the local team to ensure seamless service delivery and operational efficiency.
- Assist in training new staff members and sharing best practices.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A friendly, patient, and professional demeanor.
- Reliable transportation and the ability to work weekends or evenings as required.