Job Description
Welcome to Apex Support Solutions, where we are committed to delivering world-class service to our clients. We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our growing team in Jacksonville, FL. If you are looking for an immediate hire opportunity with a company that values your talent and offers rapid career advancement, this is the role for you.
As a key member of our support team, you will be the voice and face of our brand, ensuring our clients receive the assistance they need with a smile. We pride ourselves on a fast-paced, supportive work environment that encourages professional development and teamwork.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer complaints, issues, and questions in a timely and efficient manner to ensure high customer satisfaction scores.
- Accurately document all customer interactions and transactions in our CRM system (Salesforce/Zendesk).
- Collaborate with cross-functional teams to escalate complex issues and ensure proper follow-up.
- Provide accurate information regarding products, services, and company policies.
- Identify opportunities to upsell or cross-sell products to meet sales targets.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or call center environments is highly desirable.
- Strong verbal communication skills with the ability to articulate complex information clearly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Reliable internet connection and a quiet workspace are mandatory for remote/hybrid roles.