Job Description
Are you looking to kickstart your career in New York?
Nexus Global Solutions is currently seeking enthusiastic, motivated individuals to join our dynamic Customer Service team. We value talent and drive over prior experience, offering a comprehensive training program to help you succeed. If you are ready to grow in a fast-paced environment, we want to hear from you.
Why Choose Nexus Global?
- Competitive hourly pay with performance bonuses.
- Full health, dental, and vision insurance from day one.
- Clear pathways for internal advancement.
- Modern office located in the heart of Manhattan.
Don't let a lack of experience hold you back. We are committed to developing the next generation of industry leaders right here in New York.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Assist in the onboarding process for new team members.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team leads to identify areas for process improvement.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills (verbal and written).
- Ability to multitask and prioritize tasks in a busy environment.
- Basic computer literacy and typing proficiency.
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and home office setup (if remote).