Job Description
Join our dynamic team as a Part-Time Customer Service Associate at LocalConnect Solutions in Jacksonville, FL! We're seeking enthusiastic individuals to deliver exceptional service to our growing client base. This flexible position offers competitive pay and opportunities for advancement in a supportive environment.
As a key member of our front-line team, you'll handle inquiries, resolve issues, and ensure customer satisfaction through personalized interactions. Perfect for students, career changers, or those seeking supplemental income, this role provides hands-on experience in client relations and operational excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer concerns promptly and escalate complex issues to management
- Assist with inventory management, stocking, and store maintenance
- Collaborate with team members to achieve daily sales and service goals
- Update customer records in CRM database with precise information
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or retail experience preferred
- Strong communication skills with ability to multi-task in fast-paced settings
- Basic proficiency with POS systems and Microsoft Office Suite
- Flexible availability including evenings, weekends, and holidays
- Valid Florida driver's license (if local travel required)