Job Description
Join Our Team as a Customer Service Representative!
Fresno TechConnect Solutions is currently seeking a dedicated and energetic Customer Service Representative (Tech Support) to join our growing team. We offer immediate start dates for qualified candidates and a dynamic work environment. If you are looking for a job near me with competitive pay and benefits, apply today!
We are looking for individuals who are passionate about helping others solve technical problems and are ready to hit the ground running.
Responsibilities
- Handle Inbound Inquiries: Provide top-tier technical support and customer service via phone and email.
- Troubleshooting: Diagnose and resolve common software, hardware, and network issues for our clients.
- Customer Education: Clearly explain technical concepts and solutions to non-technical users in a friendly manner.
- Documentation: Accurately record customer interactions, issues, and resolutions in our CRM system.
- Escalation Management: Identify complex issues that require specialized assistance and escalate them to senior technicians efficiently.
- Quality Assurance: Adhere to company scripts and quality standards to ensure consistent service delivery.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or related field is a plus.
- Experience: Previous customer service or technical support experience is preferred but not mandatory for immediate hires.
- Skills: Basic computer literacy, knowledge of Windows OS and web browsers.
- Communication: Excellent verbal and written communication skills with a patient and professional demeanor.
- Availability: Must be available to work full-time hours, including weekends if necessary.
- Reliability: Must have reliable transportation and a stable work history.