Job Description
Are you a problem-solver who thrives in the quiet hours? Apex Logistics & Tech is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Austin, TX. We offer a competitive benefits package, flexible scheduling, and a culture that values your unique work-life balance.
In this role, you will be the first line of defense for our clients, resolving complex technical issues and providing exceptional support during our operational peak. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $20.00 and $25.00 per hour.
- Shift Benefits: Work 7:00 PM – 4:00 AM (Night Shift).
- Flexibility: Shift differential pay and potential for overtime.
Ready to make an impact? Apply today and become part of the Apex team!
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware and software issues via phone and chat.
- Manage a high volume of incoming tickets while maintaining a 99% customer satisfaction rating.
- Document all interactions and solutions accurately in our CRM system (Zendesk/Salesforce).
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Stay updated on product knowledge and technical documentation to assist clients effectively.
Qualifications
- High School Diploma or GED required.
- Minimum 1 year of experience in technical support or customer service.
- Proficiency with CRM software and remote support tools.
- Strong verbal and written communication skills.
- Ability to work independently during night shifts.
- Reliable transportation (optional for remote work, but required for office role).