Job Description
Join our award-winning team at Global Tech Solutions! We're hosting walk-in interviews for motivated Customer Service Representatives in Kansas City, MO. No appointment needed – bring your resume and passion for helping others. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Immediate openings available with career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities