Job Description
Join our award-winning team as a Customer Service Representative in Charlotte! We're offering immediate interviews for motivated professionals seeking dynamic career growth. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture.
Why Choose Us?
- Industry-leading compensation package
- Clear advancement pathways
- Modern, collaborative workspace
- Flexible scheduling options
No appointment needed – walk in today and start your future with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing/account issues with 95% first-contact resolution
- Process orders and maintain accurate CRM records
- Collaborate with sales team to identify upsell opportunities
- Meet/exceed monthly KPIs for customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- 2+ years customer service experience
- Proficiency with Salesforce and Zendesk
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Strong problem-solving aptitude
- High school diploma or equivalent
- Positive attitude with customer-first mindset