Job Description
We are looking for a dedicated and customer-focused Customer Service Representative to join our expanding team in New York City. This is an excellent opportunity for individuals seeking weekend shift jobs with a reputable organization that values professional development and a positive work-life balance.
At Horizon Workforce Solutions, we pride ourselves on delivering top-tier service to our clients. As a Weekend Shift Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. You will work in a dynamic environment that encourages collaboration, innovation, and career growth.
Why Join Us?
• Competitive hourly wage
• Flexible weekend schedule (Saturday & Sunday)
• Comprehensive training program
• Supportive team culture
• Opportunities for advancement within the company
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues by identifying the root cause and providing effective, empathetic solutions.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain a deep knowledge of our products and services to provide accurate information to customers.
- Document all customer interactions and transactions in the internal database.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, retail, or hospitality is strongly preferred.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) from 9:00 AM to 5:00 PM.
- Proficiency in using computers and Microsoft Office Suite.
- Must be able to stand for extended periods and lift up to 25 lbs.
- Ability to multitask and prioritize tasks in a fast-paced environment.