Job Description
Join Boston's fastest-growing tech support team as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our downtown Boston office. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant team culture. Walk-in interviews are held Monday-Friday from 9AM-4PM. Apply in person today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to troubleshoot issues
- Process orders and maintain accurate client records
- Contribute to improving service protocols and documentation
- Participate in weekly training sessions and team meetings
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office, Gmail)
- Ability to work in a fast-paced team environment
- Customer service experience preferred but not required
- Positive attitude and willingness to learn new technologies
- Reliable transportation for in-person work at our Boston office