Job Description
Are you looking for a stable job with weekly pay in the vibrant city of Jacksonville, FL? Look no further. Apex Logistics Solutions is seeking a dedicated and empathetic Customer Service Representative to join our growing team. We pride ourselves on exceptional service and offer a competitive benefits package for our employees.
In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless experience. If you are a motivated professional looking for jobs in Georgia and Florida with a reputable company, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on quality and speed.
- Resolve complex customer issues and complaints by investigating problems and recommending solutions.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the warehouse and logistics team to ensure accurate order processing and delivery updates.
- Process returns, exchanges, and refunds in accordance with company policy.
- Provide product training and information to new and existing clients.
- Assist in the daily operation of the front desk and support administrative tasks.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, sales, or logistics is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a professional tone.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Basic computer skills and data entry accuracy.
- Reliable transportation is a plus.