Job Description
Are you looking for a career that offers growth, stability, and the opportunity to start immediately? Apex Data Systems is currently hiring for multiple Entry-Level Customer Service & Data Specialist positions in Philadelphia, PA. We are seeking motivated individuals who are ready to hit the ground running. No prior experience is required—we provide comprehensive on-the-job training and a supportive environment to help you succeed.
As a key member of our team, you will play a crucial role in maintaining our high standards of client satisfaction and data integrity. We offer a competitive benefits package, flexible scheduling, and a clear path for advancement within the company.
Why Join Us?
- Immediate Start: Begin your new career within days of applying.
- No Experience Needed: We train all new hires from scratch.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on performance.
- Modern Environment: Work in a collaborative, tech-forward office setting.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a friendly, professional, and empathetic demeanor.
- Accurately input, verify, and maintain customer data into our secure CRM databases and spreadsheets.
- Assist in resolving basic customer issues and escalates complex problems to senior management when necessary.
- Collaborate with cross-functional teams to ensure seamless service delivery and operational efficiency.
- Participate in daily training sessions to enhance product knowledge, software proficiency, and soft skills.
- Ensure all documentation and records are updated, organized, and compliant with company policies.
- Meet and exceed daily and weekly performance targets regarding call handling and data entry accuracy.
Qualifications
- High School Diploma or GED equivalent is preferred.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Reliable internet connection (if remote work is applicable) and a quiet workspace.
- Ability to work full-time hours (Monday - Friday, 9:00 AM - 5:00 PM).
- Willingness to undergo a standard background check and drug screening.