Job Description
Join our dynamic team at Southwest Solutions Group as a Customer Service Specialist in Albuquerque! We're seeking passionate professionals to deliver exceptional client experiences in a fast-paced environment. Enjoy competitive benefits, growth opportunities, and a supportive culture. Walk-in interviews welcome – no appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) strongly preferred