Job Description
Immediate Hiring Event in Louisville, KY! Bluegrass Solutions Group is seeking dynamic Customer Service Specialists for walk-in interviews at our downtown office. No appointments needed—just bring your resume and enthusiasm! Join our award-winning team where your growth matters. We offer competitive pay, comprehensive benefits, and a supportive work environment. Start your career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training programs
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with team-first mindset