Job Description
Join our dynamic team in El Paso as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a fast-paced environment. Perfect for local talent looking to advance their career in customer relations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Bilingual English/Spanish required
- Ability to work flexible shifts including weekends