Job Description
Join our dynamic team at MetroConnect Solutions and kickstart your career in customer service! We're immediately hiring passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience required – we provide full training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet daily performance metrics including call quality and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Oklahoma City office