Job Description
We are seeking a highly motivated Customer Service Specialist to join our dynamic team in the heart of New York City. At Horizon Retail Group, we pride ourselves on delivering exceptional service to our clients. If you are looking for a stable career with weekly pay and opportunities for advancement, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Competitive Benefits: Medical, dental, and vision insurance available.
- Professional Growth: Clear career path and training programs.
- Modern Environment: Work in a state-of-the-art facility in Midtown Manhattan.
Don't miss this opportunity to advance your career with a leading company in New York. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and logistics teams to ensure product availability and delivery accuracy.
- Update customer records and maintain detailed documentation of all interactions.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Minimum of 1-2 years of experience in customer service or retail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.