Job Description
Join Urban Retail Solutions' dynamic team and start working immediately in Chicago! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our premium retail clients. This temporary-to-hire position offers flexible scheduling and rapid onboarding for qualified candidates. Enjoy competitive compensation, comprehensive training, and a vibrant downtown workplace. Apply today to begin your career journey with one of Illinois' fastest-growing retail support providers!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Process orders, returns, and exchanges using proprietary CRM systems
- Resolve customer escalations with empathy and efficiency
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed transaction records in compliance with retail standards
- Contribute to weekly performance improvement initiatives
Qualifications
- 1+ years customer service or retail experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college degree preferred)
- Valid Illinois driver's license for occasional client visits
- Basic knowledge of retail POS systems