Job Description
Join our award-winning customer service team in sunny Orlando! Global Retail Solutions is seeking passionate individuals to deliver exceptional support to our diverse client base. This full-time role offers competitive pay, comprehensive benefits, and a vibrant team environment. Walk-in interviews welcome – no appointment needed! Immediate start available.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders and manage account information
- Collaborate with sales team on customer retention strategies
- Maintain detailed records in CRM systems
- Identify upsell opportunities based on customer needs
- Adhere to quality assurance protocols
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office suite
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of CRM platforms
- Spanish fluency a strong plus
- Positive attitude under pressure